FAQ

Welcome to Fenteg.com, your online destination in the Middle East. We offer an ever expanding selection of the most desirable brands at attractive prices, all delivered to your doorstep. With a risk-free 14 day returns policy and a commitment to customer service, Fenteg is the safest and most secure way to shop online.

Visit us on Fenteg.com and select the items you like by clicking on the item, selecting your preferred size and quantity and finally clicking on “Add to Cart”
Choose between “Continue Shopping” if you would like to add more items or “Proceed to checkout” if you are done shopping.
If you are a new customer, register here with your contact details. Otherwise, click on "Log in", and fill your details.
Choose your shipping address then “Go to payment”.
Choose your desired payment method and click on “Buy Now”. Stay relaxed, we will take care of the rest!

Click on “My Account” link at the top right of the page.
Please complete all fields marked with * accurately
Click on save.
Congratulations! You now have an account and are ready to start shopping!

It is very important for you to have an account and login in order to have full access at Fenteg. For convenience and security reasons, we need to know your account details in order to allow you to shop with us. If you still do not have an account, please do register here

We do have a physical store. You can visit us and pick your bought items up for free. Our store address: Dhajeej, Galariya Complex, Gate 3, Ground Floor, Shop #

Sure you can visit Fenteg. In case you don't like your item or it doesn't fit, you can exchange it within 3 days.

At Fenteg, we are proud to offer a hassle free return/exchange policy. If you are not 100% satisfied with your purchase from Fenteg follow the steps below:
Contact our customer service team via the Contact Us form or call us at (+965) 65900509 to initiate the process.
We will inform our agent to get in touch with you. We won’t keep you waiting!
Let us know when the item has been picked up so we can add the amount you paid to your Fenteg credit. You can use your credit to order the same item in a different size or just to order any other item you would like!